Last updated: 23 October 2026
AVERMIA offers free standard delivery throughout the United Kingdom. Orders are generally delivered within an estimated 5–7 working days. Working days are Monday to Friday, excluding UK public holidays. Delivery times are estimates, not guaranteed arrival dates.
If your delivery is late, missing or damaged, contact us at contact@jm-strategy-llc.com with your order number. Your rights concerning delayed or failed delivery remain unchanged by the estimated timeframe.
For every return, please first contact contact@jm-strategy-llc.com, providing your order number and explaining whether you are cancelling, reporting a problem, or claiming under our optional 100-Day Satisfaction Guarantee.
We will reply with the appropriate return instructions and destination. Do not send goods to our New Mexico business correspondence address. This email procedure helps ensure your parcel reaches the correct destination; it does not require AVERMIA to approve or authorise a valid statutory cancellation before you can exercise your rights.
Most customers who buy online may cancel an eligible purchase without giving a reason within 14 days from receipt of the goods. If an order contains multiple items delivered separately, the deadline normally runs from receipt of the last item.
Notify us by email at contact@jm-strategy-llc.com or by a clear written cancellation notice. You normally have 14 additional days after giving notice to dispatch the goods back.
Return postage is paid by the customer for change-of-mind cancellations unless applicable law requires otherwise. The amount depends on the service you choose for the return.
You may inspect goods as you reasonably would in a shop. If handling goes beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction for any resulting diminished value where legally permitted.
For an item genuinely sealed for health-protection or hygiene reasons, a statutory cancellation exception may apply once its seal is broken. This exception is considered item by item under the law; it does not automatically apply to all opened products or to the IPL device merely because its box has been opened. Faulty-goods rights are unaffected.
We will refund the sums due under applicable consumer law, including the original standard delivery charge where refundable. We do not have to reimburse an extra amount paid for a premium delivery service beyond the cost of the least expensive standard option offered.
Refunds will be made without undue delay and, generally, within 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. Refunds are ordinarily made to the original payment method unless you agree otherwise. Lawful deductions for diminished value will be explained.
If your order is faulty, damaged, or does not match its description, email contact@jm-strategy-llc.com with your order number and an explanation of the issue. We will arrange the remedy required by applicable consumer law, which may include repair, replacement or refund. Where the law requires us to bear the return or remedy costs, we will do so. Your statutory rights are not limited by the optional 100-day guarantee.
Eligible AVERMIA IPL purchases also include an additional 100-day satisfaction guarantee from the date of delivery. This applies to the IPL device component only. Soothing Cream, Serum and other consumable items, whether opened or unopened, are outside this voluntary device guarantee. At current regular kit prices the device component is valued at £99.90; refunds cannot exceed the amount actually paid attributable to it.
A claim must be submitted within 100 days of delivery, by email to contact@jm-strategy-llc.com. The device may have been used normally under its instructions but must be returned with the original box and all device accessories. Return postage is paid by the customer. After we send the return instructions, the parcel must be dispatched within 14 days.
Reasonable evidence of genuine use may be requested for this voluntary guarantee, including cropped before-and-after photographs, a safely recorded short use video and approximate session dates. Fair alternative evidence is considered if the requested materials would be unsafe or unreasonable to provide. These additional proof requirements do not apply to statutory cancellations or remedies for faulty or misdescribed goods.
Once the returned IPL device has arrived and the guarantee conditions are confirmed, we will issue the eligible device refund within 14 days. Please read the full 100-Day Satisfaction Guarantee.
To: JM STRATEGY LLC trading as AVERMIA
Email: contact@jm-strategy-llc.com
Business correspondence address: 8206 Louisiana Blvd NE, Ste A #8988, Albuquerque, NM 87113, United States
To use this optional model cancellation notice, email us a clear statement that you wish to cancel your purchase. Include the products or order reference, the date you ordered and received the goods, your name and address, and the date of your notice. The following wording is sufficient: “I hereby give notice that I cancel my contract of sale for the goods identified in my order reference.”
You do not have to use this form. Any other clear cancellation statement sent within the applicable period is sufficient.
Seller: JM STRATEGY LLC, trading as AVERMIA.
Email: contact@jm-strategy-llc.com
Telephone: +1 986 289 1303
Registered business correspondence address: 8206 Louisiana Blvd NE, Ste A #8988, Albuquerque, NM 87113, United States. This is not the returns destination.
