Last updated: 23 October 2026
We offer a voluntary 100-Day Satisfaction Guarantee for AVERMIA IPL devices purchased directly from avermia.com for delivery in the United Kingdom. The 100-day period starts on the date your order is delivered. This is an additional commercial benefit; it does not replace your statutory rights.
The guarantee covers the IPL device only, including the device component of Essential, Comfort and Complete kits. It does not cover Soothing Cream, Serum or other consumables, including opened consumables. Those items are not refunded under this optional device guarantee. Your statutory cancellation and faulty-goods rights remain unchanged.
The regular device component value is £99.90 for all three current kit configurations. For an eligible guarantee claim, the refund is the amount actually paid attributable to the device, up to £99.90. Any price paid for accompanying skincare is excluded from this voluntary guarantee. A qualifying promotional discount may reduce the amount actually paid attributable to the device.
To be eligible, you must have purchased a genuine AVERMIA IPL device directly from avermia.com and contact our team within 100 days of the delivery date. The device may have been opened and used in the ordinary way, provided the actual supplied instructions, treatment limits, safety warnings and contraindications were followed.
The returned device must include the original box, power adaptor and all other accessories supplied with the device. Normal use is allowed. Damage caused by misuse, unauthorised modifications or failure to follow the instructions is not covered by this voluntary satisfaction guarantee.
To assess a claim under this additional guarantee, we normally ask for reasonable documentation showing genuine use in accordance with the supplied manufacturer instructions:
The evidence concerns genuine use, not proof of a particular cosmetic result. No minimum hair reduction or improvement is required. You do not need to submit a portrait, full-face image, intimate photograph or medical record. Where possible, crop or obscure identifying features.
Never point the treatment light towards a camera, your eyes or another person. Do not film if doing so would interfere with safe use. If taking a particular photograph or video is unsafe, impractical or unreasonable, email our team to agree a reasonable alternative way to demonstrate genuine use.
Evidence is requested only when you submit a guarantee claim and can be sent to contact@jm-strategy-llc.com. We use it to review your claim and related correspondence, not for advertising or testimonials without separate permission. Please see our Privacy Policy for information about personal data.
You pay the return postage for this voluntary guarantee. Choose a suitable tracked service and retain proof of posting.
We will assess the returned device against these voluntary conditions. For an eligible claim, the device-component refund will be issued to the original payment method within 14 days after the return has arrived and eligibility has been confirmed. We will not withhold or delay a statutory refund by applying the requirements of this voluntary guarantee.
This voluntary guarantee is entirely separate from the 14-day statutory cancellation right and your rights concerning faulty, damaged or misdescribed products. You do not need before-and-after photographs, a video, a treatment diary or original packaging to exercise any statutory right unless a specific legal rule independently applies. Nothing in this guarantee excludes or reduces those rights.
JM STRATEGY LLC, trading as AVERMIA
Registered business correspondence address: 8206 Louisiana Blvd NE, Ste A #8988, Albuquerque, NM 87113, United States
Email: contact@jm-strategy-llc.com
Telephone: +1 986 289 1303
